![]() MARY HOWARD, CHIEF RESIDENT SERVICES OFFICER He holds degrees from Illinois School of Commerce, Maryland University, and City Colleges of Chicago. He’s also an all-around Chicago sports fan who supports his city and its teams across the world. Prior to his most recent role, he served as Chief Property and Asset Manager Officer, a position he was promoted to in 2019. He has also served as CHA’s Deputy Chief Property Officer, Director of Asset Management, and a number of other roles over his 25 year tenure with the agency. ![]() He oversees CHA’s Property and Asset Management division, as well the agency’s quality assurance and sustainability efforts. Garrett is responsible for CHA’s ability to deliver safe and secure housing to its residents by maintaining the high quality of CHA’s housing stock. Burns holds a master’s degree in Communications and Training from Governor's State University and a bachelor’s degree in Marketing from Columbia College in Chicago.Įric Garrett was named Chief Operating Officer for the Chicago Housing Authority in June 2023 and has more than 25 years of property and asset management experience at the agency. She served as Executive Director of the Housing Authority of Park Forest’s HCV program and as Manager of Admissions and Occupancy for the Cincinnati Metropolitan Housing Authority, where she led the agency to a high-performer status on the SEMAP. Burns spent more than 10 years working in housing authority management, gaining extensive experience in program administration, evaluation, coaching, training and staff development. She developed and monitored annual operating budgets and oversaw administrative processes such as software transition and training for CHA’s systems of record. Burns served as CHA’s Program Integrity Manager, Senior Director and Deputy Chief Housing Officer for Operations and Compliance in which she managed the HCV budget, audits and procurement of Contracts and Supplies. She also oversees the development and implementation of policies and procedures to ensure effective and efficient HCV operations. Burns is responsible for the day-to-day management of the Housing Choice Voucher program (formerly known as Section 8), the second-largest public housing voucher program in the United States with 47,000 vouchers. She holds degrees from the Wharton School at the University of Pennsylvania and Emory University.ĬHERYL BURNS, CHIEF HOUSING CHOICE VOUCHER OFFICERĬheryl Burns is the Chief Housing Choice Voucher (HCV) Officer for the Chicago Housing Authority. She has served in volunteer leadership roles with Partners for Home Atlanta, the Federal Reserve Bank of Minneapolis’ community advisory board, and Patelco Credit Union. Scott served in leadership positions with the Minneapolis Public Housing Authority, Atlanta Housing, and AT&T. Scott serves on the board of the Council of Large Public Housing Authorities and as President of the Moving to Work Collaborative. With a vision of neighborhood revitalization as a goal, CHA has expanded education and employment services for residents to create more pathways for families to achieve economic independence. Under her leadership, CHA has closed $270 million in public housing rehabilitation projects and new mixed-income developments. In 2020, the Chicago Housing Authority (CHA) Board appointed Tracey Scott as chief executive officer of the nation’s third largest housing authority, serving 64,000 families in Chicago.
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